Unable to login to ACM using Authentication Source with Remote Active Directory type - RSA Via L & G
2 years ago
Originally Published: 2015-10-06
Article Number
000045481
Applies To
RSA Product Set: Identity Management and Governance
 
Issue
Using an Authentication Source type "Remote active directory" and attempt to login fails with " invalid login credential.

User-added image

Both user login and password are correct and can be used login on the network.
Account Collector mapped in the Authentication Source can successfully connect to Active Directory.

When attempting to Test Authentication Source, test fails with error: 
Unable to Login User: <user login>
ERROR: Login Failure: all modules ignored

User-added image
Note that, in the image above, domain is currently set to AD Server ip address: 192.168.26.120.


 
Cause
Using the full AD hostname, AD host ip address or any other value different than the domain controler value as the domain on the Authentication Source type Remote Active Directory.
 
Resolution
Find domain value that must be used to successfully login on the network.
For example, using Remote Desktop Connection the account value is preceded by the domain value 2k8r2-vcloud.  

User-added image

Once that is determined go to ACM and go to Admin -> System -> click on the Authentication tab and click on the Authentication Source with Remote Active Directory type. Click on Edit button and click next to the go to the next page and set the domain value:
User-added image

Click on Finish to save and restart server to allow changes to take place.

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