Unable to search or filter on specific user in Approval Node in a workflow in RSA Identity Governance and Lifecycle Version 7.0.1 and higher

3 years ago

Originally Published: 2018-12-17

Article Number

000040278

Applies To

RSA Product Set: RSA Identity Governance and Lifecycle
RSA Version/Condition: 7.0.1+,7.0.2+, 7.1.0+

Issue

You are looking for a way to search and specify selected user as Approver instead of default 'dynamic' value selected in the approval node. This feature is needed in different areas in a workflow. For example-Node Properties > Resources > Include or Exclude > Add Resource > "Select one of the following" > "User".

RSA Identity Governance and Lifecycle 6.9.x and 7.0.0 version had this search capability. However, we do not see this functionality available anymore in 7.0.1 version and higher.

In RSA Identity Governance and Lifecycle 7.0.0, you can search for a particular user:

In RSA Identity Governance and Lifecycle 7.0.1, search functionality is not longer available:

Cause

We had the search capability in previous versions until RSA Identity Governance and Lifecycle 7.0.0 P05, however this feature was later removed with new ExtJS based workflow editor introduced in RSA Identity Governance and Lifecycle 7.0.1 version.
This was a conscious decision made due to a performance cost associated with it.

Resolution

As per the response from engineering-It is recommended to use Roles or groups, or object attributes but not a specific user to use in a workflow node.

We have submitted an enhancement request already to request this feature back and you can find this submitted as an IDEA at below RSA IDEA portal: https://community.rsa.com/ideas/1978
Please visit this link and Vote it.

Workaround

As a workaround, you may create a SQL node and PV_USERS view with below query, for example:
select USER_ID as APPROVER from PV_USERS where <conditions to find the specific users>

Then in your approval node, select workflow variable and reference the 'APPROVER' as a workflow variable.
Ref: https://community.rsa.com/thread/199157

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