"Unsuccessful publish to identity routers" message when trying to publish changes in the RSA SecurID Access Cloud Administration Console after registering an identity router
Originally Published: 2019-12-23
Last Modified: 2023-11-30
Article Number
Applies To
RSA Product/Service Type: Cloud Authentication Service
Issue
Unsuccessful publish to identity routers. Successful publish to cloud service.
The following message is found in the identity router's simplified log which can be viewed from: Cloud Administration Console > Platform > Identity Routers > Dropdown arrow next to Edit > View Log:
2019-09-27/15:12:09.301/UTC [PublishThread-117059] INFO com.symplified.service.appliance.core.ApplianceServiceImpl[790] - Starting Publish
2019-09-27/15:12:09.301/UTC [PublishThread-117059] INFO com.symplified.service.shared.appliance.ApplianceProperties[597] - Saving appliance.properties
2019-09-27/15:12:10.302/UTC [PublishThread-117059] ERROR com.symplified.service.shared.customer.CustomerServiceImpl[832] - the encryption seed from Controller does not match the current one in the SecureStore
2019-09-27/15:12:10.302/UTC [PublishThread-117059] ERROR com.symplified.service.appliance.core.ApplianceServiceImpl[869] - Publish failedCause
Resolution
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