"Unsuccessful publish to identity routers" message when trying to publish changes in the RSA SecurID Access Cloud Administration Console after registering an identity router

2 years ago

Originally Published: 2019-12-23

Article Number

000042417

Applies To

RSA Product Set: SecurID Access
RSA Product/Service Type: Cloud Authentication Service

Issue

Publishing changes from the Cloud Administration Console fails with the following message after registering an identity router with the Cloud Authentication Service:

Unsuccessful publish to identity routers. Successful publish to cloud service.

The following message is found in the identity router's simplified log which can be viewed from: Cloud Administration Console > Platform > Identity Routers > Dropdown arrow next to Edit > View Log:

2019-09-27/15:12:09.301/UTC [PublishThread-117059] INFO com.symplified.service.appliance.core.ApplianceServiceImpl[790] - Starting Publish
2019-09-27/15:12:09.301/UTC [PublishThread-117059] INFO com.symplified.service.shared.appliance.ApplianceProperties[597] - Saving appliance.properties
2019-09-27/15:12:10.302/UTC [PublishThread-117059] ERROR com.symplified.service.shared.customer.CustomerServiceImpl[832] - the encryption seed from Controller does not match the current one in the SecureStore
2019-09-27/15:12:10.302/UTC [PublishThread-117059] ERROR com.symplified.service.appliance.core.ApplianceServiceImpl[869] - Publish failed

Cause

This behavior can occur if the newly registered identity router was registered to a different Cloud Authentication Service tenant in the past. Once an identity router is registered to a Cloud Authentication Service tenant, it should only be used with that particular tenant.

Resolution

Re-deploy a new identity router.

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