Updating RSA SecurID Access SSL portal certificate can break Authenticate App tokencode - Authentication Manager integration
Originally Published: 2017-07-24
Article Number
Applies To
Issue
When attempting authentication, the Authentication Manager Authentication Activity Monitor shows:
RSA SecurID Access Authenticator Tokencode verification failed for user "<username>" Unexpected return code or unexpected exception occurred.
Cause
The Authenticate App<->Authentication Manager agent integration (both trusted realm for SecurID Access-only users and the Authenticate App integration for Authentication Manager users) depends on the Authentication Manager trusting the IDR root certificate. Changing the IDR root certificate will break either type of existing IDR<->Authentication Manager trust relationship.
Resolution
- If using a trusted realm for Authenticate App integration (SecurID Access-only users), delete the existing trusted realm in the Security Console and then re-run the manage-securid-access-trusts command line utility per Add an RSA SecurID Access Deployment to RSA Authentication Manager as a Trusted Realm.
- If Authentication Manager users are using the Authenticate App to authenticate through SecurID Agents then load the IDR's new root certificate per step 6 of Configure RSA Authentication Manager to Handle Authenticate Tokencodes.
Notes
Related Articles
Java Update broke RSA Federated Identity Manager installation on Tomcat Number of Views RSA Branding and Logo Updates Number of Views How to set PINs and navigate Next Tokencode Mode for RSA SecurID Tokens using NTRadPing on SecurID Authentication Manager … Number of Views RSA Governance & Lifecycle Integration: Generic SSH and SSH-Keypair Summary Number of Views RSA Governance & Lifecycle Generic SSH and SSH-Keypair Connector Datasheet Guide Number of Views
Trending Articles
RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide RSA Authentication Manager 8.9 Release Notes (January 2026) Create Account fails if previous Create Account is pending in RSA Identity Governance & Lifecycle How to enable or disable strict TLS 1.2 mode in RSA Authentication Manager 8.x RSA Authentication Manager Upgrade Process
Don't see what you're looking for?
