Logging on to security console is very slow after updating to AM 8.5
Originally Published: 2020-12-10
Last Modified: 2026-06-09
Article Number
Applies To
| RSA Product Set: SecurID RSA Product/Service Type: Authentication Manager RSA Version/Condition: 8.5 |
Issue
- Slow login issues to security console after updating to 8.5
- Logging on to the security console (either password/passcode) takes 1 minute and longer.
Cause
- RSA Authentication Manager tries to resolve names of the following CAS URLs when accessing the security console regardless of using CAS or not.
provisioning.access.securid.com provisioning.access.securid.com.techmatrix.co.jp provisioning.access-eu.securid.com provisioning.access-eu.securid.com.techmatrix.co.jp provisioning.access-anz.securid.com provisioning.access-anz.securid.com.techmatrix.co.jp
- Issue is related to an upcoming feature for on-demand cloud tenant provisioning: NGX-23460. This feature will be turned on in the Cloud early next year, and the following DNS entries will go live at that point.
provisioning.access.securid.com provisioning.access-eu.securid.com provisioning.access-anz.securid.com
Workaround
- Launch an SSH client, such as PuTTY.
- Login to the primary Authentication Manager server as rsaadmin and enter the operating system password.
- Change the directory to /utils.
login as: rsaadmin Using keyboard-interactive authentication. Password: Last login: Fri Dec 4 13:37:02 2020 from 192.168.20.102 RSA Authentication Manager Installation Directory: /opt/rsa/am rsaadmin@bharatham85:~> cd /opt/rsa/am/utils
- Update auth_manager.dynamic.tenant.provisioning.service.enabled from true to false using the command below, enter operations console administrator password when prompted.
./rsautil store -o <OC_admin> -a update_config auth_manager.dynamic.tenant.provisioning.service.enabled false GLOBAL 500Snippet below
rsaadmin@bharatham85:/opt/rsa/am/utils> ./rsautil store -o ocadmin -a update_config auth_manager.dynamic.tenant.provisioning.service.enabled false GLOBAL 500 Please enter OC Administrator password: ********* psql.bin:/tmp/b67c9afa-49d4-41bd-b22d-1898680570a7268818817458797075.sql:167: NOTICE: Changed the value of configuration parameter 'auth_manager.dynamic.tenant.provisioning.service.enabled' from 'true' to 'false' for the instance 'GLOBAL'. update_config --------------- (1 row) rsaadmin@bharatham85:/opt/rsa/am/utils>
Notes
- Restart authentication manager services.
- Restarting authentication manager services is not mandatory, without a restart it may take up to 10-15 minutes for the changes to take effect.
- Above update should be performed on primary server only.
- In the future, if customer wishes to utilize feature for on-demand cloud tenant provisioning, they have to first set back the flag to true for the said option is available.
rsaadmin@bharatham85:/opt/rsa/am/utils> ./rsautil store -o ocadmin -a update_config auth_manager.dynamic.tenant.provisioning.service.enabled true GLOBAL 500 Please enter OC Administrator password: ********* psql.bin:/tmp/b67c9afa-49d4-41bd-b22d-1898680570a7268818817458797075.sql:167: NOTICE: Changed the value of configuration parameter 'auth_manager.dynamic.tenant.provisioning.service.enabled' from 'false' to 'true' for the instance 'GLOBAL'. update_config --------------- (1 row) rsaadmin@bharatham85:/opt/rsa/am/utils>
Related Articles
Configure Security Console Authentication Methods 257Number of Views About the Security Console 219Number of Views AM 8.1 Replication Error Internal Replication Error Shows up under the primary OC instance status 1.34KNumber of Views Why am I being prompted for a SecurID OTP when trying to view the My Authenticators page? 30Number of Views How to import CA signed console cert from AM 8.x primary into a new primary with same FQDN 283Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device How to test RSA Identity Router (IDR) Secure Connector connectivity to the RSA ID Plus Cloud Access Service RSA SecurID Software Token for Microsoft Windows shows blank screen when asked to select a device where the token will be … RSA Governance & Lifecycle Generic Database Collector Guide RSA Authentication Manager 8.7 SP2 Administrator's Guide
Don't see what you're looking for?