Upgrade from Microsoft Windows 10 to Windows 11 fails with certain versions of the RSA MFA Agent for Windows installed
Originally Published: 2024-05-09
Article Number
Applies To
RSA Product/Service Type: MFA Agent for Microsoft Windows
RSA Version: 2.3.0.56, 2.3.0.62, and 2.3.1.72
Issue
Resolution
Workaround
- Upgrade the Windows 10 machine to Windows 11 with a lower version of the MFA Agent for Windows installed.
- Upgrade the Windows 10 machine to Windows 11 without the MFA Agent for Windows installed. Then install/re-install the MFA Agent for Windows on the machine.
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