Users can not open The SDTID file in some mail applications
Originally Published: 2021-09-01
Article Number
Applies To
RSA Product/Service Type: RSA SecurID Software Token for iPhone and Android
Issue
The below error or a similar error might be displayed .
Error:
Cannot open file
You don't have any apps that can open this type of file.
You can search for it in the Play Store.
Resolution
Workaround
- User can use another app that can handle the tap-to-launch of files that are correctly registered with the OS i.e. Gmail app for Android devices . Noting that if saving the file locally onto the phone is required first, the user MUST delete the file after completing the import to maintain the security best practices.
- Distribute the token via CTF method instead .The below link explains the needed procedure :
3. Considering using the CTKIP URL or QRCode distribution method by following the procedure mentioned in the below documet :
https://community.rsa.com/t5/securid-authentication-manager/distribute-one-software-token-using-dynamic-seed-provisioning/ta-p/571098
Notes
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