Users can not open The SDTID file in some mail applications

3 years ago

Originally Published: 2021-09-01

Article Number

000044244

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: RSA SecurID Software Token for iPhone and Android

Issue

Users can not open The SDTID file on some mail applications to get to import the token in the SecurID app .
The below error or a similar error might be displayed .

Error:
Cannot open file
You don't have any apps that can open this type of file.
You can search for it in the Play Store.

Resolution

RSA did the diligence of registering the .sdtid extension at the OS level .However , The ability for a 3rd-party app to know what to do when a user taps on a file with a specific extension is not controlled by RSA.

Workaround

User can use another app that can handle the tap-to-launch of files that are correctly registered with the OS i.e. Gmail app for Android devices . Noting that if saving the file locally onto the phone is required first, the user MUST delete the file after completing the import to maintain the security best practices.
Distribute the token via CTF method instead .The below link explains the needed procedure :

https://community.rsa.com/t5/securid-authentication-manager/distribute-one-software-token-using-compressed-token-format-ctf/ta-p/568310

3. Considering using the CTKIP URL or QRCode distribution method by following the procedure mentioned in the below documet :

https://community.rsa.com/t5/securid-authentication-manager/distribute-one-software-token-using-dynamic-seed-provisioning/ta-p/571098

Notes

- Make sure to deploy at least one Webtier before using the CTKIP distribution method .You can refer to the Setup and Configuration guide for more details .

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