VMware Quick Setup fails at Configuring Appliance with the error Unable to find SMBIOS for RSA Authentication Manager 8.4
Originally Published: 2019-08-20
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.4.x
Issue
When checking the log file, you will find the following error stack:
17751 2019-08-20 20:52:01,142 INFO: Generating operations console key pair
Java HotSpot(TM) 64-Bit Server VM warning: You have loaded library /opt/rsa/am/utils/lib/linux-x86_64/libsystemtools.so
which might have disabled stack guard. The VM will try to fix the stack guard now.
It's highly recommended that you fix the library with 'execstack -c <libfile>', or link it with '-z noexecstack'.
Unable to find SMBIOS
Exception in thread "main" com.rsa.ims.security.keymanager.sys.SystemValuesMissingException: getSSVS error: Resource
temporarily unavailable
at com.rsa.ims.security.lockbox.crypto.SystemTools.getSSVSEx(Native Method)
at com.rsa.ims.security.lockbox.crypto.h.a(h.java:94)
at com.rsa.ims.security.lockbox.crypto.j.a(j.java:10)
at com.rsa.ims.security.lockbox.crypto.j.d(j.java:15)
at com.rsa.ims.security.lockbox.crypto.h.b(h.java:89)
at com.rsa.ims.security.lockbox.crypto.h.b(h.java:12)
at com.rsa.ims.security.lockbox.b.a(b.java:349)
at com.rsa.ims.security.lockbox.b.saveFields(b.java:171)
at com.rsa.ims.security.lockbox.b.saveFields(b.java:160)
at com.rsa.ims.security.keymanager.sys.FieldsManager$saveFields$1.call(Unknown Source)
at Secrets.populateInitialSecrets(Secrets.groovy:167)
at Secrets.create(Secrets.groovy:143)
at Secrets$create$1.call(Unknown Source)
at InstallAM.installAfterSoftware(InstallAM.groovy:23)
at InstallAM.refreshExceptSoftware(InstallAM.groovy:46)
at InstallAM.completeInstallAfterQuickSetup(InstallAM.groovy:88)
at com.rsa.plugins.install.GroovyInstallEngine.invokeScript(GroovyInstallEngine.groovy:68)
at com.rsa.plugins.install.GroovyInstallEngine$_runTask_closure2.doCall(GroovyInstallEngine.groovy:57)
at com.rsa.plugins.install.GroovyInstallEngine.runTask(GroovyInstallEngine.groovy:56)
at com.rsa.plugins.install.GroovyInstallEngine$_runTasks_closure3.doCall(GroovyInstallEngine.groovy:106)
at com.rsa.plugins.install.GroovyInstallEngine.runTasks(GroovyInstallEngine.groovy:105)
at com.rsa.plugins.install.GroovyInstallEngine$runTasks.call(Unknown Source)
at com.rsa.plugins.install.CommandLineInstallEngine.main(CommandLineInstallEngine.groovy:40)
Configuration step InstallAM:completeInstallAfterQuickSetup [FAILED]
Check the ESXi using the vSphere Web Client by going into Edit Settings > VM Options > Boot Options. You will find that the Firmware Type is set to UEFI / EFI.
Cause
Resolution
From ESXi, try the following:
- Delete the Virtual Machine that is showing this issue.
- Create a new Virtual Machine by importing a new Authentication Manager 8.4 OVA.
- Navigate to Edit Settings > VM Options > Boot Options, and make sure the Firmware Type is BIOS.
- Boot the new Virtual Machine, enter the network settings and let the machine boot to show the Quick Setup URL and Access Code.
- You should be able to go through Quick Setup with no issues.
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