Warning message displays when taking a screenshot of the RSA SecurID Software Token onmobile devices

3 years ago

Originally Published: 2018-07-10

Article Number

000044310

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: RSA SecurID Software Token
RSA Version/Condition: Mobile devices (Android, iOS)

Issue

When trying to take a screenshot of the RSA SecurID Software Token for iOS application a warning message appears:

Screenshot Notification
A screenshot was taken of this screen on the date, contact your administrator if you didn't take screenshot

Resolution

This is a normal warning message to warn the user that someone have tried to take screenshot of the RSA software token application

Android phones will not allow you to take a screenshot of the token code that is being generated and the followng message will appear:

Cannot take a screenshot due to security policy

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