When the Escalations column is included in the Change Requests table display, Change Requests with Escalations display as 'Error -' in RSA Identity Governance & Lifecycle
Originally Published: 2020-05-19
Last Modified: 2022-06-20
Article Number
000040697
Applies To
RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.2.0
 
Issue
When the Escalations column is included in the Change Requests table display (Requests > Requests), Change Requests with Escalations display as 'Error -' in RSA Identity Governance & Lifecycle.
 

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The following error is logged in the aveksaServer.log file ($AVEKSA_HOME/wildfly/standalone/log/aveksaServer.log):
 

05/13/2020 13:10:34.073 ERROR (default task-15) [com.aveksa.gui.components.table.core.TableView]
java.lang.NullPointerException
at com.aveksa.gui.pages.changeRequest.summary.ChangeRequestsSummaryTable.getRow(ChangeRequestsSummaryTable.java:252)
at com.aveksa.gui.components.table.core.TableView.printRows(TableView.java:674)
at com.aveksa.gui.components.table.core.TableView.printPageContent(TableView.java:486)
at com.aveksa.gui.components.table.core.TableView.printPage(TableView.java:448)
at com.aveksa.gui.components.table.core.TableView.printTable_full(TableView.java:285)
at com.aveksa.gui.components.table.core.TableView.printTable_full(TableView.java:364)
at com.aveksa.gui.components.table.core.TableView.printTable_full(TableView.java:369)
at com.aveksa.gui.components.table.core.TableModel.handlePaging(TableModel.java:608)
at com.aveksa.gui.components.table.core.TableModel.handleRequest(TableModel.java:508)
at com.aveksa.gui.components.table.TableManager.handleRequest(TableManager.java:85)

Please refer to RSA Knowledge Base Article 00030327 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log for your specific deployment if you are on a WildFly cluster or a non-WildFly platform. The aveksaServer.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.)
 
Cause
This is a known issue in RSA Identity Governance & Lifecycle 7.2.x and reported in engineering ticket ACM-105500.
 
Resolution
This issue is being investigated by the Engineering team in order to provide a permanent resolution in a future release.
 
Workaround
Do not display the Escalations column when viewing change requests (Requests > Requests).

To view escalations, display the Information column as in the example below.
 
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