Why am I being asked to provide an On-Demand Authentication (ODA) PIN when logging in to the RSA Community?
2 years ago
Originally Published: 2017-11-25
Article Number
000055765
Applies To
This article applies to all RSA Community users.
Issue
After entering my username and password when logging in to the RSA Community, I am being prompted to either answer security questions or provide an On-Demand Authentication (ODA) PIN.

User-added image
Resolution
The authentication system for the RSA Community utilizes RSA SecurID Risk-Based Authentication, the Risk Engine of which uses device and behavior profiling to watch for anomalies to the user's regular login patterns, such as using a different device or browser, logging in from a new location, etc.

For example, when logging in from your regular office or another location from which you log in frequently you will likely not be prompted to answer security questions or provide an On-Demand Authentication PIN.  However, logging in from an airport terminal in another state or country would likely trigger the additional authentication measures.
Notes
If you need to reset your On-Demand Authentication (ODA) PIN and/or the answers to your security questions then refer to the two articles below.

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