How do I reset the On-Demand Authentication (ODA) PIN for my RSA Community account?
2 years ago
Originally Published: 2017-08-03
Article Number
000063480
Applies To
RSA Product Set: RSA Community (community.rsa.com)
Platform: RSA Self-Service Console (auth.rsasecurity.com)
Issue
After logging in to RSA Community I am being asked to verify my credentials by entering a PIN.

User-added image
Resolution
When registering for an RSA Community account, users are required to set up risk-based authentication in the form of security questions and/or On-Demand Authentication (ODA).  When selecting the latter, the user must create a PIN and provide their mobile phone number.  When prompted in the future to authenticate using this method, the user will enter the PIN and a tokencode will then be sent via text message (SMS) that can be entered to allow access.

A user's On-Demand Authentication (ODA) PIN can be changed at any time by logging in to the RSA Self-Service Console for the RSA Community.

After logging in, the PIN can be changed by clicking on the change PIN link as shown in the screenshot below.

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Notes
If you cannot remember your On-Demand Authentication (ODA) PIN, please contact RSA Customer Support and they will be able to reset your PIN.
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