Error: 'Problem processing request: message is 'Failed to connect to the ACE/Server snoopy56 with port = 5570. Wrong ACE/Server port number or ACE Web Admin service is down. Error code: 109'' when logging in to RSA ACE/Server Quick Admin
2 years ago
Originally Published: 2003-07-09
Article Number
000060275
Applies To
RSA ACE/Server 5.1 (no longer supported as of 7-14-2006)
RSA ACE/Server Quick Admin
Microsoft Windows
UNIX (AIX, HP-UX, Solaris)
Issue
Error: "Problem processing request: message is 'Failed to connect to the ACE/Server snoopy56 with port = 5570. Wrong ACE/Server port number or ACE Web Admin service is down. Error code: 109'" when logging in to RSA ACE/Server Quick Admin
Resolution
To correct this issue, follow these steps:

Windows:

On the machine running RSA ACE/Server, navigate to Start Menu --> Programs --> Administrative Tools --> Services and start RSA ACE/Server Quick Admin Daemon

UNIX:

- Go to the ace/prog directory

- Run "aceserver stop; sdconnect stop"

- Run "sdconnect start; aceserver start"