Forgot the password used to compress and encrypt a file with RSA SureFile

3 years ago

Originally Published: 2003-10-22

Article Number

000053464

Applies To

RSA SureFile 6.0

Issue

Forgot the password used to compress and encrypt a file with RSA SureFile
Problems opening an RSA SureFile compressed zip file

Resolution

If you've forgotten your password, try the following:

Try to remember the password
Try passwords that are "close" to what you think it was
Try mixed upper and lower case versions of your password

Unfortunately, if you lose or forget your password, there's not much to be done except to try to remember it. Both PKWARE & RSA Security have no special means to recover the password or otherwise circumvent the encryption. Therefore, we may not be able to assist in the recovery of an encrypted file.

To prevent this from happening, always keep a written copy of your password in a secure location.

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