Challenge questions changes to different questions that are not chosen after clicking on forgot password in RSA Governance & Lifecycle
Last Modified: 2023-10-06
Article Number
000068061
Applies To

This applies to the following versions.

  • RSA Governance & Lifecycle 7.2.x
  • RSA Governance & Lifecycle 7.5.x
Issue

When a user tries to login and clicks on 'forgot password', the user gets different questions which are not part of the selected challenge questions.

As an example

1- A user selected the below two questions and added the answers using the below steps:
Login --> Users tab --> My passwords --> Challenge Questions.

Capture14.PNG


2- User logged out and clicks on forgot password, then the user enters the account name and choose the right authentication source. 
User got the different below question that is not chosen.

Capture12.PNG

 
 
 
Resolution
The mismatch between User name and Account name on forget my password primary identification page causes this issue.

To resolve the issue, please follow the below steps:
Log in with AveksaAdmin, navigate to Requests Tab --> Password Management --> Identity Confirmation --> Edit.
in 'Primary User Attribute', choose User Name Or Account Name instead of choosing one of them only.

Capture15.PNG

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