Vocent automated password reset system does not function correctly
Originally Published: 2006-08-29
Article Number
Applies To
Password reset
Issue
User tries to reset their password and they hear a female voice say "Welcome to the Password Reset system", but it does not function correctly
Cause
Resolution
- At what point in the call dialog does the problem happen?
- Is it happening to all callers or just some?
1. Restart Vocent VOAM service
a. If unable to stop/start service, then skip to step c (reboot)
b. Wait 3 minutes after starting the VoamServer service; call the server and see if it now answers
c. If customers are NOT Washington Mutual, Getronics, National Semiconductor AND there is still no answer, reboot the Vocent server
NOTE: Rebooting can cause problems for the listed customers such as PBX disabling ports - use this option as a last resort
To hear an example of the voice, dial +1 240 632 6001
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