Vocent automated password reset system does not answer call
Originally Published: 2006-08-29
Article Number
Applies To
Password reset
Issue
User tries to reset their password and does NOT hear a female voice say "Welcome to the Password Reset system"
Cause
Resolution
a. If unable to stop/start service, then skip to step c (reboot)
b. Wait 3 minutes after starting the VoamServer service; call the server and see if it now answers
c. If customers are NOT Washington Mutual, Getronics, National Semiconductor AND there is still no answer, reboot the Vocent server
NOTE: Rebooting can cause problems for the listed customers such as PBX disabling ports - use this option as a last resort
d. After the server boots up, wait 3 minutes after the VOAM Service has started; then call the server and see if it now answers
2. Check status of the PBX lines which connect to the Vocent system. The ports on the PBX may have become disabled. A PBX tech can re-enable them.
To hear an example of the voice, dial +1 240 632 6001
Related Articles
In RSA Identity Governance and Lifecycle, the Vaild Reply Answers are not displayed in the Approval Request email. Number of Views How to contact the RSA Ready team with questions Number of Views Team Password Manager - RSA Ready Implementation Guide Number of Views RSA Governance & Lifecycle Integration: Microsoft Office 365 O365 Summary Number of Views Installation fails on Linux due to missing O/S libraries Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide How to Download OTP Token Seed Files from myRSA RSA Authentication Manager 8.9 Release Notes (January 2026)
Don't see what you're looking for?
