SID: sd_login error unable to communicate with Authentication server
Originally Published: 2006-10-11
Last Modified: 2023-10-06
Article Number
Applies To
Microsoft Windows
Issue
On step 6 of the Appliance setup, the Administrator was assigned a token and when a test authentication was attempted the following error was seen: SDlogin Error : Unable to communicate with Authentication Server
Resolution
Skip step 6 and go to step 7, restart the appliance and the setup should complete successfully.
NOTE: These symtoms will also occur if the license imported on the appliance failed for some reason. To confirm if this is the problem, view the file:
C:\authmanager\installfiles\configurereport.txt
and verify if it contains text similar to this:
Configuring Primary 1.2.3.4 Machinename
1 file(s) copied.
1 file(s) copied.
1 file(s) copied.
1 file(s) copied.
RSA Authentication Manager Configuration Utility 6.1 [300]
unable to read license. sdconfig exiting...
Error: Configuration Failed 1
The next step is to verify the license files are valid by calling RSA Technical Support.Related Articles
"An SQL Exception has occurred" error is thrown in RSA Governance and Lifecycle 7.0.1 when attempting to rollback a workfl… Number of Views Error 2004: Unable to communicate with server Access Denied when running RSA Authentication Manager Bulk Admin (AMBA) script Number of Views Updated: SecurID Announces the Upcoming Release of the iOS and Android App Number of Views Primary does not communicate with replica. Activity monitor does not show messages. Number of Views Unable to start Apache for after installing RSA Access Manager Agent 5.0 SP4 for Apache on Windows 2012 R2 Number of Views
Trending Articles
How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Reporting on RSA Authentication Manager 8.x users with On-Demand Token, a fixed passcode or a hardware/software token assi… How to Download OTP Token Seed Files from myRSA Anomalix idGenius - SAML Relying Party Configuration - RSA Ready Implementation Guide RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide
Don't see what you're looking for?
