Eserver or Aserver will not reconnect to the SQL DB after a DB restart
Originally Published: 2009-03-24
Article Number
Applies To
SQL datastore
Issue
An exception similar to the following is appearing in the eserver/aserver debug log:
sirrus.da.exception.DataStoreException: SQLException : Code:08006;TextAn I/O
error occured while sending to the backend.
Cause
An exception similar to the following would appear in the server's debug logs.
20:44:55:960 [*] [APIClientProxy-0] - Thread requesting stream.
sirrus.da.exception.DataStoreException: SQLException : Code:08006;TextAn I/O error occured while sending to the backend
at
sirrus.da.sql.util.SQLEntityHelper.getUsers(SQLEntityHelper.java:669)
at
sirrus.da.sql.util.SQLConnectionImpl.searchUsers(SQLConnectionImpl.java:702)
sirrus.da.exception.DataStoreException: SQLException : Code:08006;TextAn I/O error occured while sending to the backend
at
sirrus.da.sql.util.SQLEntityHelper.getUsers(SQLEntityHelper.java:669)
at
sirrus.da.sql.util.SQLConnectionImpl.searchUsers(SQLConnectionImpl.java:702)
Resolution
cleartrust.data.sql.server.postgresql.databasefatalcodes :08006
Then restart your AxM server for the change to take effect.
Failed DB connection will then be removed from the DB connection pool as the error code above is encountered. It might take a few SQL queries for all failed DB connections to be flushed from the connection pool.
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