Error in FIM web browser:
Error message: Exception encountered at the top-level of the profile bean: The assertion could not be decrypted: Unable to decrypt due to an error: Unable to load the keystore from keystore file location Error stack trace: com.rsa.fim.profile.sso.SSOProfileException: Exception encountered at the top-level of the profile bean: The assertion could not be decrypted: Unable to decrypt due to an error: Unable to load the keystore from keystore file location at com.rsa.fim.profile.sso.SSOHelper.handleThrowable(SSOHelper.java:638) at com.rsa.fim.profile.sso.SAML20SSOService.processResponse(SAML20SSOService.java:1888) at com.rsa.fim.profile.sso.SSOProfileBean.processResponse(SSOProfileBean.java:179) at com.rsa.fim.profile.common.FIMProfileBean.processResponse(FIMProfileBean.java:69) at com.rsa.fim.profile.common.FIMProfile_mzkd72_EOImpl.processResponse(FIMProfile_mzkd72_EOImpl.java:157) at com.rsa.fim.servlet.sso.AssertionConsumerService.doGet(AssertionConsumerService.java:78) at com.rsa.fim.servlet.sso.AssertionConsumerService.doPost(AssertionConsumerService.java:39) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at javax.servlet.http.HttpServlet.service(HttpServlet.java:820) at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:226) at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:124) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283) at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.rsa.fim.servlet.FIMGenericServletFilter.doFilter(FIMGenericServletFilter.java:38) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3393) at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321) at weblogic.security.service.SecurityManager.runAs(Unknown Source) at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2140) at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2046) at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366) at weblogic.work.ExecuteThread.execute(ExecuteThread.java:200) at weblogic.work.ExecuteThread.run(ExecuteThread.java:172) Caused by: com.rsa.fim.exception.ProfileException: The assertion could not be decrypted: Unable to decrypt due to an error: Unable to load the keystore from keystore file location at com.rsa.fim.profile.util.ProfileHelper.decryptAssertions(ProfileHelper.java:1587) at com.rsa.fim.profile.util.ProfileHelper.decryptOrVerifyResponse(ProfileHelper.java:1421) at com.rsa.fim.profile.sso.SAML20SSOService.processResponse(SAML20SSOService.java:1471) ... 22 more Caused by: com.rsa.fim.exception.CryptoUtilException: Unable to decrypt due to an error: Unable to load the keystore from keystore file location at com.rsa.fim.util.crypto.EncryptionHelper.decrypt(EncryptionHelper.java:398) at com.rsa.fim.util.crypto.EncryptionHelper.getAssertionsInResponse(EncryptionHelper.java:442) at com.rsa.fim.profile.util.ProfileHelper.decryptAssertions(ProfileHelper.java:1582) ... 24 more Caused by: com.rsa.fim.exception.CryptoUtilException: Unable to load the keystore from keystore file location at com.rsa.fim.util.crypto.EncryptionHelper.decrypt(EncryptionHelper.java:347) ... 26 more
Error in FIM System.log
2009-08-28 13:48:31,953, (SSOHelper.java:632), vdc-image001, , , , SSO top-level profile exception: , com.rsa.fim.exception.ProfileException: The assertion could not be decrypted: Unable to decrypt due to an error: Unable to load the keystore from keystore file location
at com.rsa.fim.profile.util.ProfileHelper.decryptAssertions(ProfileHelper.java:1587)
at com.rsa.fim.profile.util.ProfileHelper.decryptOrVerifyResponse(ProfileHelper.java:1421)
at com.rsa.fim.profile.sso.SAML20SSOService.processResponse(SAML20SSOService.java:1471)
at com.rsa.fim.profile.sso.SSOProfileBean.processResponse(SSOProfileBean.java:179)
at com.rsa.fim.profile.common.FIMProfileBean.processResponse(FIMProfileBean.java:69)
at com.rsa.fim.profile.common.FIMProfile_mzkd72_EOImpl.processResponse(FIMProfile_mzkd72_EOImpl.java:157)
at com.rsa.fim.servlet.sso.AssertionConsumerService.doGet(AssertionConsumerService.java:78)
at com.rsa.fim.servlet.sso.AssertionConsumerService.doPost(AssertionConsumerService.java:39)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:226)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:124)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.rsa.fim.servlet.FIMGenericServletFilter.doFilter(FIMGenericServletFilter.java:38)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3393)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2140)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2046)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:200)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:172)
Caused by: com.rsa.fim.exception.CryptoUtilException: Unable to decrypt due to an error: Unable to load the keystore from keystore file location
at com.rsa.fim.util.crypto.EncryptionHelper.decrypt(EncryptionHelper.java:398)
at com.rsa.fim.util.crypto.EncryptionHelper.getAssertionsInResponse(EncryptionHelper.java:442)
at com.rsa.fim.profile.util.ProfileHelper.decryptAssertions(ProfileHelper.java:1582)
... 24 more
Caused by: com.rsa.fim.exception.CryptoUtilException: Unable to load the keystore from keystore file location
at com.rsa.fim.util.crypto.EncryptionHelper.decrypt(EncryptionHelper.java:347)
... 26 more
Under Entities/Local Entities/Manage Existing,
Select the Service Provider Entity from the list and select "Edit Basics"
Under the "Signing and Decryption - Messages and Assertions" area in the "Decryption Keystore Entries" area select an available keystore and add it to the Entity.
Related Articles
FIM fimconsole does not load. error 'One or more instances could not be retrieved' 24Number of Views Restore database script does not load the data 36Number of Views System.DllNotFoundException: Unable to load DLL 'km' 36Number of Views How to turn on/off verbose offline authentication logging 136Number of Views When using Google Chrome browser, unable to fully load workflows in RSA Identity Governance & Lifecycle 60Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide RSA-2026-07: RSA Authentication Manager Security Update for Third-Party Component Vulnerabilities Downloading RSA Authentication Manager license files or RSA Software token seed records RSA MFA Agent 2.5 for Microsoft Windows Installation and Administration Guide