Error in FIM web browser:
Error message: Exception encountered at the top-level of the profile bean: The assertion could not be decrypted: Unable to decrypt due to an error: Unable to load the keystore from keystore file location Error stack trace: com.rsa.fim.profile.sso.SSOProfileException: Exception encountered at the top-level of the profile bean: The assertion could not be decrypted: Unable to decrypt due to an error: Unable to load the keystore from keystore file location at com.rsa.fim.profile.sso.SSOHelper.handleThrowable(SSOHelper.java:638) at com.rsa.fim.profile.sso.SAML20SSOService.processResponse(SAML20SSOService.java:1888) at com.rsa.fim.profile.sso.SSOProfileBean.processResponse(SSOProfileBean.java:179) at com.rsa.fim.profile.common.FIMProfileBean.processResponse(FIMProfileBean.java:69) at com.rsa.fim.profile.common.FIMProfile_mzkd72_EOImpl.processResponse(FIMProfile_mzkd72_EOImpl.java:157) at com.rsa.fim.servlet.sso.AssertionConsumerService.doGet(AssertionConsumerService.java:78) at com.rsa.fim.servlet.sso.AssertionConsumerService.doPost(AssertionConsumerService.java:39) at javax.servlet.http.HttpServlet.service(HttpServlet.java:727) at javax.servlet.http.HttpServlet.service(HttpServlet.java:820) at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:226) at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:124) at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283) at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at com.rsa.fim.servlet.FIMGenericServletFilter.doFilter(FIMGenericServletFilter.java:38) at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42) at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3393) at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321) at weblogic.security.service.SecurityManager.runAs(Unknown Source) at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2140) at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2046) at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366) at weblogic.work.ExecuteThread.execute(ExecuteThread.java:200) at weblogic.work.ExecuteThread.run(ExecuteThread.java:172) Caused by: com.rsa.fim.exception.ProfileException: The assertion could not be decrypted: Unable to decrypt due to an error: Unable to load the keystore from keystore file location at com.rsa.fim.profile.util.ProfileHelper.decryptAssertions(ProfileHelper.java:1587) at com.rsa.fim.profile.util.ProfileHelper.decryptOrVerifyResponse(ProfileHelper.java:1421) at com.rsa.fim.profile.sso.SAML20SSOService.processResponse(SAML20SSOService.java:1471) ... 22 more Caused by: com.rsa.fim.exception.CryptoUtilException: Unable to decrypt due to an error: Unable to load the keystore from keystore file location at com.rsa.fim.util.crypto.EncryptionHelper.decrypt(EncryptionHelper.java:398) at com.rsa.fim.util.crypto.EncryptionHelper.getAssertionsInResponse(EncryptionHelper.java:442) at com.rsa.fim.profile.util.ProfileHelper.decryptAssertions(ProfileHelper.java:1582) ... 24 more Caused by: com.rsa.fim.exception.CryptoUtilException: Unable to load the keystore from keystore file location at com.rsa.fim.util.crypto.EncryptionHelper.decrypt(EncryptionHelper.java:347) ... 26 more
Error in FIM System.log
2009-08-28 13:48:31,953, (SSOHelper.java:632), vdc-image001, , , , SSO top-level profile exception: , com.rsa.fim.exception.ProfileException: The assertion could not be decrypted: Unable to decrypt due to an error: Unable to load the keystore from keystore file location
at com.rsa.fim.profile.util.ProfileHelper.decryptAssertions(ProfileHelper.java:1587)
at com.rsa.fim.profile.util.ProfileHelper.decryptOrVerifyResponse(ProfileHelper.java:1421)
at com.rsa.fim.profile.sso.SAML20SSOService.processResponse(SAML20SSOService.java:1471)
at com.rsa.fim.profile.sso.SSOProfileBean.processResponse(SSOProfileBean.java:179)
at com.rsa.fim.profile.common.FIMProfileBean.processResponse(FIMProfileBean.java:69)
at com.rsa.fim.profile.common.FIMProfile_mzkd72_EOImpl.processResponse(FIMProfile_mzkd72_EOImpl.java:157)
at com.rsa.fim.servlet.sso.AssertionConsumerService.doGet(AssertionConsumerService.java:78)
at com.rsa.fim.servlet.sso.AssertionConsumerService.doPost(AssertionConsumerService.java:39)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:226)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:124)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:283)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at com.rsa.fim.servlet.FIMGenericServletFilter.doFilter(FIMGenericServletFilter.java:38)
at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:42)
at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3393)
at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
at weblogic.security.service.SecurityManager.runAs(Unknown Source)
at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2140)
at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2046)
at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1366)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:200)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:172)
Caused by: com.rsa.fim.exception.CryptoUtilException: Unable to decrypt due to an error: Unable to load the keystore from keystore file location
at com.rsa.fim.util.crypto.EncryptionHelper.decrypt(EncryptionHelper.java:398)
at com.rsa.fim.util.crypto.EncryptionHelper.getAssertionsInResponse(EncryptionHelper.java:442)
at com.rsa.fim.profile.util.ProfileHelper.decryptAssertions(ProfileHelper.java:1582)
... 24 more
Caused by: com.rsa.fim.exception.CryptoUtilException: Unable to load the keystore from keystore file location
at com.rsa.fim.util.crypto.EncryptionHelper.decrypt(EncryptionHelper.java:347)
... 26 more
Under Entities/Local Entities/Manage Existing,
Select the Service Provider Entity from the list and select "Edit Basics"
Under the "Signing and Decryption - Messages and Assertions" area in the "Decryption Keystore Entries" area select an available keystore and add it to the Entity.
Related Articles
No X509 certificate in Client KeyStore 30Number of Views RSA FIM error: The public key present in the message did not match the public key present in the trusted keystore. 26Number of Views How to change the core dump file location for RSA Web Threat Detection processes 11Number of Views Are there any setbacks for having active members in disabled roles in IMG/Aveksa? 27Number of Views What is the difference between a client and server certificate? 150Number of Views
Trending Articles
RSA Authentication Manager 8.9 Release Notes (January 2026) RSA announces the availability of the RSA SecurID Hardware Appliance 230 based on the Dell PowerEdge R240 Server How to troubleshoot Oracle database ORA-04030 errors in RSA Identity Governance & Lifecycle RSA Authentication Manager Upgrade Process Microsoft SQL Server Collectors can no longer connect to the SQL Server database after upgrade to Microsoft SQL Server 201…