'Critical Error' with software Token for Windows
Originally Published: 2009-11-06
Article Number
Applies To
RSA Software Token 4.1
Juniper SSL VPN
Issue
When launching Software Token the error occurs "critical error".
Resolution
When using software tokens for VPN Authentication using Juniper SSL VPN the Internet Explorer Plug in is required in order to integrate with app with Juniper SSL VPN.
By default when installing Software Token 4.0 the plug in is NOT selected. You will need to perform a custom install and check box for IE Plugin.
With 4.1 Software Token Firefox plug in will be introduced. The same installation process will be required as IE, custom install.
Related Articles
What is the difference between a critical and non-critical extension? Number of Views Cloud Administration Read FIDO Configuration API Number of Views RSA Authentication Manager Upgrade to V8.6 Fails with Error: "Warning: Could not find file /opt/rsa/am/radius/system/lib/r… Number of Views RSA Authentication Manager Prime services fail to start after Java update on a Windows server: Error Failed creating java Number of Views SOFTWARE_TOKEN_NOT_AVAILABLE_IN_SYSTEM_WITH_EXP_CRITERIA Software token of the requested type is not available in your se… Number of Views
Trending Articles
RSA Authentication Manager Upgrade Process RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Authentication Manager 8.9 Setup and Configuration Guide RSA MFA Agent 2.3.6 for Microsoft Windows Installation and Administration Guide How to 'Trust' the RSA Authentication Manager Security Console Self-Signed Root CA certificate and prevent Cert warnings.
Don't see what you're looking for?
