'Critical Error' with software Token for Windows
Originally Published: 2009-11-06
Article Number
Applies To
RSA Software Token 4.1
Juniper SSL VPN
Issue
When launching Software Token the error occurs "critical error".
Resolution
When using software tokens for VPN Authentication using Juniper SSL VPN the Internet Explorer Plug in is required in order to integrate with app with Juniper SSL VPN.
By default when installing Software Token 4.0 the plug in is NOT selected. You will need to perform a custom install and check box for IE Plugin.
With 4.1 Software Token Firefox plug in will be introduced. The same installation process will be required as IE, custom install.
Related Articles
Requests Pending Submissions queue accumulating in RSA Identity Governance & Lifecycle Number of Views Hibernate WARN messages flooding logs in RSA Identity Governance & Lifecycle Number of Views C_SetCertBER returns error E_UNKNOWN_CRITICAL_EXTENSION Number of Views What is the difference between a critical and non-critical extension? Number of Views 1 Virtual Disk(s) Degraded error or 1 Virtual Disk(s) is in Critical State error displays when RSA SecurID A250 Hardware A… Number of Views
Trending Articles
Passwordless Authentication in Windows MFA Agent for Active Directory – Quick Setup Guide RSA Authentication Manager 8.9 Release Notes (January 2026) RSA Authentication Manager Upgrade Process RSA Authentication Manager 8.7 SP2 Setup and Configuration Guide An example of SSO using SAML and ADFS with RSA Identity Management and Governance 6.9.x
Don't see what you're looking for?
