Replica having trouble authenticting users. Unexpected error retrieving ldap config info ims.ldap.connect. Using default value of 12000
Originally Published: 2010-06-04
Article Number
Applies To
Issue
imsTrace.log shows:
[AgentProtocolServer Core Thread #6], (ManagedConnectionFactoryImpl.java:216), trace.com.rsa.ims.connectionpool.jca.ldap.ManagedConnectionFactoryImpl, WARN, ldapserver.company.com, , , , Unexpected error retrieving ldap config info ims.ldap.connect. Using default value of 12000
com.rsa.common.DataNotFoundException: No data found
replication seems to be normal
Cause
Search Results Time-out is set too low (default is 2 minutes, which is normally enough)
Resolution
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