Replica having trouble authenticting users. Unexpected error retrieving ldap config info ims.ldap.connect. Using default value of 12000
2 years ago
Originally Published: 2010-06-04
Article Number
000051984
Applies To
Authentication Manager 7.1
Issue
Error: "Unexpected error retrieving ldap config info ims.ldap.connect. Using default value of 12000"

imsTrace.log shows:

[AgentProtocolServer Core Thread #6], (ManagedConnectionFactoryImpl.java:216), trace.com.rsa.ims.connectionpool.jca.ldap.ManagedConnectionFactoryImpl, WARN, ldapserver.company.com, , , , Unexpected error retrieving ldap config info ims.ldap.connect. Using default value of 12000
com.rsa.common.DataNotFoundException: No data found


replication seems to be normal
Cause
Problem getting data from the external Identity Source. Possible causes include the IS being unavailable, across a slow WAN link, or not having the same information as the IS used by the Primary
Search Results Time-out is set too low (default is 2 minutes, which is normally enough)
Resolution
Use an IS that is local on a fast link, healthy, and not overloaded