Unable to open software token with RSA SecurID Software Token Application 1.2 for Android installed.
Originally Published: 2012-05-17
Article Number
Applies To
RSA SecurID Software Token Application 1.2 for Android
The CTF link must open in the RSA SecurID Sofware Token Application 1.2 for Android. Attempting to open the link in a browser will fail.
Issue
The error message below will display if the RSA SecurID Token CTF string is opened with a browser:
Webpage not available
The webpage at https://127.0.0.1/securid/ctf?ctfData= . . . might be temporarily down or it may have moved permanently to a new web address.
Here are some suggestions:
? Check to make sure your device has a signal and data connection
? Reload this webpage later.
? View a cached copy of the web page from Google.
Resolution
Some types of Android devices cannot import a token from a link in an email, the Quickstart guide shows the method needed for these devices:
Import a Token?Import Token Screen
If you cannot import your token by touching a link in an email that your administrator sent to your device, you
must use the Import Token screen in the RSA SecurID app to import your token.
To import a token using the Import Token screen:
1. In your device email, open the message containing the token data.
2. Open your device?s Copy function (for example, by using a long press), and touch Copy.
3. Select the data that starts with the string
?http://127.0.0.1/securid/?. Do not omit characters or
include extra spaces or characters.
4. Touch the RSA SecurID icon to open the app.
5. Touch the Menu > Import Token.
6. On the Import Token screen, touch Menu > Paste to paste the token data into the Enter Token Data field.
7. Touch Import.
8. If your administrator provided you with a token activation code or token password, enter this
information, and touch OK.
Important: If a progress indicator is displayed, wait for the import to finish. Do not cancel the
import.
9. After you have imported the token, delete the email containing the token data.
Notes
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