Bulk user upload function drops the user's email address when creating new user accounts
Originally Published: 2012-07-18
Last Modified: 2023-09-24
Article Number
000061737
Applies To
Any user who will be requesting a client certificate must have an e-mail address defined for his/her account before performing the Request a Certificate function.
Issue
If you add Netview users to a client?s account using the Add Bulk Users function, e-mail addresses listed in the batch file are ignored. 
Resolution
After adding a batch of users, use the Manage Users function to add an e-mail address to the properties
for any user who will need to request a certificate. You can also request that the client's Netview Administrator add the e-mail addresses for these users as necessary or suggest that he/she instruct these end users to do this on their own by modifying their profile.

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