Error: 'Not acting server for this agent' appears in RSA ACE/Server activity log when SecurID authentication is tried (if RSA ACE/Agent is installed on any client machine e.g. web servers Windows or UNIX Agents)
Originally Published: 2001-10-16
Article Number
Applies To
RSA ACE/Server 5.0.1 (no longer supported as of 8-15-2004)
RSA ACE/Agent
Local test authentication works correctly
Issue
Added Check Point firewall as Agent host, generated configuration file, and copied file to firewall
Cause
Resolution
a. On UNIX ACE/Server:
cd ace/prog
./sdrepmgmt list | more
Verify the hostname of the primary server in replica table.
Compare the primary server name in ./sdinfo acting master server field.
If the name does not match, edit the etc/hosts file. Add the hostname identical to the name in replica table.
Run ./sdsetup -config
Stop and Start the ACE/Server
Run ./sdinfo | more
Verify the name is matching with the hostname in replica table
b. On NT ACE/Server:
Start -->run -->cmd -->cd \ace\prog
sdrepmgmt list | more
Verify the hostname of the primary server.
Compare the primary server name in ACE/Server configuration Management in the acting master server field.
If the name does not match, edit the Winnt/system32/drivers/etc/hosts file.
Add the IP address and hostname identical to the name in replica table.
Edit the ACE/Server Configuration Management.
Related Articles
Visual C++ runtime error intermittenly appears on the OS Number of Views "Unsuccessful publish to identity routers" message when trying to publish changes in the RSA SecurID Access Cloud Administ… Number of Views 'java.lang.IllegalAccessError: tried to access field org.apache.xpath.compiler.FunctionTable.m_functions from class org.ap… Number of Views This request contains no changes. It cannot be submitted error when adding entitlement belonging to a role in RSA Identity… Number of Views How to recover from "Error: The private key could not be parsed" when trying to upload the RSA SecurID Access Identity Rou… Number of Views
Trending Articles
Downloading RSA Authentication Manager license files or RSA Software token seed records Unable to login to RSA Authentication Manager Security Console as super admin RSA Authentication Manager 8.9 Release Notes (January 2026) How to manipulate imported RSA SecurID Software Token(s) on an iPhone or iPad device Connection fails to Cloud Authentication Service when connecting through a proxy server from RSA Authentication Manager to…
Don't see what you're looking for?
