The VMWare server is sending the authentication requests from the wrong network interface.
3 years ago
Originally Published: 2013-01-15
Article Number
000049790
Applies To
VMware View
SecurID Authentication attempts fail with a time out on the VMWare server.
The VMWare View server has multiple network interfaces.
No authentication requests register in the Authentication Manager Monitor
RSA Authentication Manager 6.1
RSA Authentication Manager 7.1
Cause
The VMWare server is sending the authentication requests from the wrong network interface. 
Resolution
The rsa_api.properties file on the VMWare server must have an entry defining which interface is to be used for SecurID authentication.