RSA Authentication Manager 8.x services won't start when network interface adapter eth0 is not found
Originally Published: 2015-04-23
Last Modified: 2022-06-20
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Product Description: RSA Authentication Manager
Issue
Cause
This virtual machine might have been moved or copied. In order to configure certain management and networking features, VMWare ESX needs to know if this virtual machine was moved or copied.If you don't know, answer "I copied it".
If I copied it was selected, VMWare changes the MAC address to prevent MAC address duplication on the network, as designed. However, the SuSE Linux OS is looking for the old MAC Address, and assumes this is a different adapter.
Resolution
Workaround
- Rename the two files /etc/sysconfig/network/ifcfg-eth0 and /etc/sysconfig/network/ifroute-eth0
sudo mv /etc/sysconfig/network/ifcfg-eth0 /etc/sysconfig/network/ifcfg-eth0.backup sudo mv /etc/sysconfig/network/ifroute-eth0 /etc/sysconfig/network/ifroute-eth0.backup
- Change the names of the files of the new adapter created (for example, eth1) to be eth0
sudo mv /etc/sysconfig/network/ifcfg-eth1 /etc/sysconfig/network/ifcfg-eth0 sudo mv /etc/sysconfig/network/ifroute-eth1 /etc/sysconfig/network/ifroute-eth0
- Edit the file /etc/sysconfig/network/routes and change all references to eth1 to be eth0
- Restart the network service
sudo service network restart
- Restart Authentication Manager services
/opt/rsa/am/server/rsaserv restart all
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