RSA Access Manager Agent SharePoint Ticket Service sends duplicate runtimeAPI WebServices Requests
Originally Published: 2013-10-30
Last Modified: 2023-10-06
Article Number
Applies To
Microsoft Sharepoint 2010
SharePoint Ticket Service
Issue
The Agent logs at debug level show multiple requests for each transaction. For example it retrieves the CTSESSION cookie twice:
Tuesday, October 01, 2013 4:01:30 PM - <Debug> - Cookie Returned: AAAAAwABAFgbw2zT0CFvEp1cKGnPtySSZZprmr7E2ppAgGkrSCO8AmDWs/Txxtxwzb4YqKVdMjlFrIogyFBlx/xYEex7
Tuesday, October 01, 2013 4:01:30 PM - <Debug> - Cookie Returned: AAAAAwABAFgbw2zT0CFvEp1cKGnPtySSZZprmr7E2ppAgGkrSCO8AmDWs/Txxtxwzb4YqKVdMjlFrIogyFBlx/xYEex7
This issue has been resolved in hotfix 5.0.0.05 for the RSA Access Manger 5.0 Agent for IIS 7.x. Contact RSA Customer Support and request this hotfix or the latest cumulative hotfix for your platform.
Cause
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