Node Manager service does not start after installing McAfee MOVE on AM 7.1 SP4
Originally Published: 2014-04-21
Last Modified: 2023-09-25
Article Number
Applies To
McAfee MOVE
Node Manager Service
McAfee MOVE - 2.6.2
Antivirus
Issue
Error: "Event ID 100 RSAAM_DB_INSTANCE: An unknown error occurred while getting the database status" appears in application log.
Cause
Resolution
It is recommended to exclude the RSA Security directory in McAfee management console or disable antivirus McAfee MOVE installed on Authentication Manager.
See also RSA Authentication Manager 7.1 Node Manager service does not start
See also Node Manager Service fails to start
See also RSA Authentication Manager Node Manager fails to start
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