Devices are not being discovered in RSA enVision
Originally Published: 2014-05-14
Article Number
Applies To
RSA Product/Service Type: Windows Agentless Collection, ODBC NIC Filereader, all collection mechanisms
RSA Version/Condition: 3.x, 4.0.x, 4.1.x
Platform: All Device Types
Issue
No errors in configuration are present.
Resolution
RDP to the assigned collector and open the collector.txt located under e:\nic\version\sitename\logs
Confirmed that the number of devices and the loaded devices is not equal or exceeds the license.
Collector Started: Wed May 14 09:14:21 2014
Release Build: VERSION=4100.0117
Database is running
Licensing Started
EPS High Limit = 7500
EPS High High Limit = 7500
Number Devices = 1024
Licensing Finished
Configuring .....
Process Logging Enabled to THEROCK-ES on port 600 at level 6
UDP input port configured: 514
Loading 34 devices
Configuration succeeded
You can also verify the amount of devices configured per collector under manage monitored devices and select Site/Node and the appropiate collector.
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