Unable to access the RSA Self-Service Console
2 years ago
Originally Published: 2014-05-26
Article Number
000051612
Applies To
RSA SecurID Appliance 3.0
Authentication Manager 8.1
Authentication Manager 7.1
Issue
ERROR: "License violation, the provisioning feature is not licensed"

imsTrace.log

2014-05-15 00:17:02,752, [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'], (SecurityAwareClassPathXmlApplicationContext.java:140), trace.com.rsa.ims.components.spring.SecurityAwareClassPathXmlApplicationContext, FATAL, ilclace01.mot.com, , , , Failed to refresh application context from [classpath*:ims-components.xml, classpath*:ims-components-external.xml, classpath*:rsa-components.xml, classpath*:rsa-components-external.xml]

org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'AutoRegServer' defined in URL [zip:/usr/local/RSASecurity/RSAAuthenticationManager/server/servers/ilclace01_server/stage/am-app/am-app/APP-INF/lib/am-server-o.jar!/rsa-components.xml]: Cannot create inner bean 'com.rsa.authmgr.internal.common.server.c#1c45807' of type [com.rsa.authmgr.internal.common.server.c] while setting bean property 'metaServerSocketFactory'; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.rsa.authmgr.internal.common.server.c#1c45807' defined in URL [zip:/usr/local/RSASecurity/RSAAuthenticationManager/server/servers/ilclace01_server/stage/am-app/am-app/APP-INF/lib/am-server-o.jar!/rsa-components.xml]: Invocation of init method failed; nested exception is com.rsa.authmgr.internal.common.server.TCPServerException: Can't start server.

Caused by:

org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'com.rsa.authmgr.internal.common.server.c#1c45807' defined in URL [zip:/usr/local/RSASecurity/RSAAuthenticationManager/server/servers/ilclace01_server/stage/am-app/am-app/APP-INF/lib/am-server-o.jar!/rsa-components.xml]: Invocation of init method failed; nested exception is com.rsa.authmgr.internal.common.server.TCPServerException: Can't start server.

Caused by:

com.rsa.authmgr.internal.common.server.TCPServerException: Can't start server.

            at com.rsa.authmgr.internal.common.server.c.init(c.java:133)

            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)

            at java.lang.reflect.Method.invoke(Method.java:585)

Caused by: com.rsa.authmgr.internal.common.keystoremgt.KeyStoreException: Unable to create keystore

            at com.rsa.authmgr.internal.common.keystoremgt.impl.a.getServerKeyStore(a.java:235)

            at com.rsa.authmgr.internal.common.server.c.init(c.java:115)

 


Resolution

1.      

Reboot the server or appliance and then try login to the RSA Self-Service Console

If this fails to resolve the issue, please look at the further causes below.

 

2.      

If the license was downgraded, generate new license file.

 

3.      

License may be corrupt, generate new license file.

 


Notes
Refer to JIRA ticket AM-18698