Upgrading Authentication Manager 8.1 patch status/progress page is not displayed
Originally Published: 2014-06-11
Article Number
Applies To
All Web Browsers
Issue
The page cannot be displayed
The page you are looking for is currently unavailable The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.
Cause
Resolution
Alternate work-around is to tail the appropriate update log in Authentication Manager. The log is located in /opt/rsa/am/server/logs/ and will follow this format: update-<version number>-build<number>-<timestamp>.log, e.g. "update-8.1.0.1.0-build1367997-20140604152233.log".
1) Login as rsaadmin on the console
2) Start the patching process in the Operations Console
3)tail -f /opt/rsa/am/server/logs/update-<version number>-build<number>-<timestamp>.log
Once the SUCCESS message is diplayed in the log, verify the RSA services are started:
4) cd /opt/rsa/am/server then issue
5) ./rsaserv status
Notes
Related Articles
Purge Status column showing "In Progress" on the Archive page in RSA Identity Governance & Lifecycle Number of Views Using alphanumeric PINs with RSA SecurID Software Tokens and RSA Authentication Manager 8.x Number of Views Data Purging stuck "in Progress" in "Step 7/12 Purging Workflow Custom Tasks" in RSA Identity Governance & Lifecycle Number of Views Database backups from the user interface gets stuck 'In Progress', never finish, and prevent future backups in RSA Identit… Number of Views Error message "The program could not start because QTCor4.DLL is missing" with RSA SecurID Token 5.x Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.9 Release Notes (January 2026) Artifacts to gather in RSA Identity Governance & Lifecycle RSA Governance & Lifecycle 8.0.0 Administrators Guide RSA Governance & Lifecycle 8.0.0 Installation Guide
Don't see what you're looking for?
