A Cardholder suspected fraud had a transaction Declined followed by an Approval
Originally Published: 2014-09-08
Last Modified: 2023-09-22
Article Number
000051820
Applies To
We have to remember that our role as ACS server does send out  approve/decline authentication results to the merchant, but it is up the the merchant to finally allow/decline the transaction. (it is out of our control and it is not in our records, the customer may need to go to Visa/MC for logs that show what happened at the merchant) There is very small likelihood that we have to go to Operations for any information. 

Issue
 Provide some information that will help our customer understand RSA product when a Cardholder suspected fraud had a transaction Declined followed by an Approval

Related Articles

Trending Articles

Don't see what you're looking for?