[rejected] Unable to start Apache after installing Agent 5.0 SP4 for Apache on Windows 2012 R2
Originally Published: 2017-09-11
Last Modified: 2023-09-24
Article Number
Applies To
RSA Product/Service Type: Access Manager Web Agent
RSA Version/Condition: 5.0 SP4
Platform: Apache™ HTTP Server 2.4.16 (64-bit) with Microsoft® Windows® Server 2012 R2 Standard (x86_64)
Platform (Other): null
O/S Version: null
Product Name: RSA-0010020
Product Description: Access Manager
Issue
Unable to start Apache after installing Agent 5.0 SP4 for Apache 2.4 on Windows 2012 R2.
Some Apache binaries do not include mod_access_compat, which is required by Access Manager Agent.
Resolution
To fix this issue, follow these steps.
1. Create a backup copy of ct-httpd.conf
2. Open ct-httpd.conf with a text editor
3. In ct-httpd.conf, uncomment mod_access_compat
4. Save ct-httpd.conf
5. Start Apache 2.4 service
Notes
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