NiekFikkert (Customer) to rsaSFDCadmin (RSA): asked a question.
Import token failure and rsa app 4.3.1 / 4.3.2 initialization error
Just wanted to say, we have several users who are experiencing this issue:
<https://community.rsa.com/t5/securid-product-advisories/rsa-
authenticator-4-3-app-update-ios-only/ta-p/712158>
They are using an Iphone 14 with the latest IOS 16.6.1
When i tried to import a software token he got the error "The imported OTP
credential is not intended for this device and has been removed' error. After
that i reset the token, he updated the RSA authenticator app (SecureID) but
then his app already crashed when inititliasing for the first time. Now he
gets:
Error Occurred: Error initializing authenticator app. Please try again later
or contact your IT support. This is with the latest app version 4.3.1
(build1).
Appearently we have to wait until it is fixed in 4.3.2?
UPDATE: 25-9
RSA authentication secureID APP version 4.3.3 Solved our issues!
<https://community.rsa.com/t5/securid-product-advisories/rsa-
authenticator-4-3-app-update-ios-only/ta-p/712158>
They are using an Iphone 14 with the latest IOS 16.6.1
When i tried to import a software token he got the error "The imported OTP
credential is not intended for this device and has been removed' error. After
that i reset the token, he updated the RSA authenticator app (SecureID) but
then his app already crashed when inititliasing for the first time. Now he
gets:
Error Occurred: Error initializing authenticator app. Please try again later
or contact your IT support. This is with the latest app version 4.3.1
(build1).
Appearently we have to wait until it is fixed in 4.3.2?
UPDATE: 25-9
RSA authentication secureID APP version 4.3.3 Solved our issues!
