MATTVAUGHAN (Customer) to rsaSFDCadmin (RSA): asked a question.
RSA Authenticator not showing
We've used the RSA SecurID software token for years now, but I have started
migrating users to the RSA Authenticator app from the Microsoft Store. When
attempting to help a remote user, using remote access software (TeamViewer in
this case), the app basically just shows as a black box. I am not able to
interact with the app as I cannot see it. My thought is that this is by design
for security? Or is it a condition of Microsoft Store apps?
migrating users to the RSA Authenticator app from the Microsoft Store. When
attempting to help a remote user, using remote access software (TeamViewer in
this case), the app basically just shows as a black box. I am not able to
interact with the app as I cannot see it. My thought is that this is by design
for security? Or is it a condition of Microsoft Store apps?
id/5982) ,
The behavior you are seeing with the screen of the RSA Authenticator/SecurID
app being blacked out when an end user "shares their screen" is expected and
by design for security purposes. The same behavior can be observed if you try
to use "Print Screen" or another method to try to copy the screen of the app.