andycheek (Customer) to rsaSFDCadmin (RSA): asked a question.

IGL 7.2 - any experience of using webservice collector
Does anyone have any experience of configuring/using the webservice collector?
It might be our only option for getting access data from an external SaaS
endpoint so would be glad to know of any gotchas, key things to do/avoid, etc.

  • TimWillemstein2 (Customer)

    I have a great implementation with this collector for ServiceNow, about 35k
    accounts take about 50 seconds to collect (using paging).

    One note from my end, Query Parameters should be HTML encoded otherwise the
    collector will not work as expected.

    My collector also uses the post processing logic to transform the values for
    is_disabled status in order for RSA to handle them properly.
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  • TimWillemstein2 (Customer)

    I have a great implementation with this collector for ServiceNow, about 35k
    accounts take about 50 seconds to collect (using paging).

    One note from my end, Query Parameters should be HTML encoded otherwise the
    collector will not work as expected.

    My collector also uses the post processing logic to transform the values for
    is_disabled status in order for RSA to handle them properly.
    Expand Post
    Selected as Best