MikeVandeGriend (Customer) asked a question.

February 26, 2026 at 8:21 PM
Can a Change Request custom attribute be updated from a attribute on the createChangeRequest API ?

We are working another system using the createChangeRequest to create change requests in our RSA IGL application. I am able to use Parameters in the Changes XML content to populate a job variable. I would like to see if the API could populate a custom Request attribute that is displayed on the ChangeRequest page.

  • 4 answers
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  • Boris.Lekumovich (RSA)

    createChangeRequest  API has this element - CustomAttribute

     

    imageThis seems to be related to Change Request Item object, however when sending an API request, the value wasn't populated in the request.

     

    image 

    imageIf this is the value you are trying to populate, then I suggest reaching out to support for further investigation

    Expand Post

  • MikeVandeGriend (Customer)

    Hello Boris,

    I tried a custom attribute in attributes 'Change Request' and 'Change Request Item'. Have not had success populating the attribute.

    • Boris.Lekumovich (RSA)

      I have also tried and got the same result as you.

      I suggest you open a support case for this issue.

       

      As a workaround, can you use the parameters section in the API payload?

  • MikeVandeGriend (Customer)

    Yep - I am able to pass the value in the parameter section as a Job variable.

    I will submit a case. Thank you for your help.

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