JacobBice (Customer) asked a question.
Collections have been running without timing out for days. When testing a collection, we get the error "No response could be found for log file request. There should either be a response or a timeout error. "
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Don't see what you're looking for?
This will require some analysis.
I suggest you reach out to support and provide them with all the needed information.
ASR, logs and etc.
To detect these kinds of situations, you can configure a custom event.
Under Admin -> Email -> Custom Event, create a notification which will be sent when a collector is exceeding a configured duration.