FernandoGomes (Customer) asked a question.

Has anyone encountered errors when applying the latest patch to AM (8.9 P3)?

I keep getting the error message: "Failed to launch the update installer..."

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  • msg16201 (Customer)

    Which version are you upgrading from?

    Do you see any additional information under Advanced Status View?

    Presuming uploaded the .iso over the browser (browser as the Update Source?)

     

  • FernandoGomes (Customer)

    I'm upgrading from 8.9 SP1.

     

    I didn't see any helpful error details from the Advanced view, but the log is attached.

     

    I'm mounting the iso from network share.

    • RSA Patch Error