Approve and Reject User Requests

Self-Service automatically sends e-mail to Request Approvers about user requests. Each approval step requires a unique Request Approver. After you approve a request, Self-Service sends e-mail to the next participant (either a Request Approver or Token Distributor) in the workflow. If you are the last participant in the workflow, Self-Service sends users an e-mail informing them their request has been accepted or rejected.


  1. In the Security Console, click Administration > Provisioning.

  2. Click the Pending tab to see all open user requests. If no requests appear, click Search to refresh the screen.

  3. Click the request you want to work with.

  4. Complete any missing information, and make any necessary changes to the request.

  5. Under Action Required, select an option:

    • Defer Action - Saves the request without taking any action.

    • Approve request - Approves the request. When approved, the user receives e-mail indicating that the request has been approved.

    • Reject request - Rejects the request. When rejected, the user receives e-mail indicating that the request has been rejected.

  6. (Optional) Add comments to the request. Your comments appear in the e-mail sent to the user when you take action on a request.

  7. (Optional) Notes. Add any notes that you want to keep about this request. These notes are not sent to the user.

  8. Click Go.