Help Desk Administration

The following table provides information on the most common activities that a Help Desk Administrator performs to manage RSA Authentication Manager.

Your organization determines which tasks a Help Desk Administrator is allowed to perform. Because each organization is different, this table may contain high-level tasks that you cannot perform.

High-Level Task

Reference
Familiarize yourself with the product and its components.

SecurID Authentication Process

Follow the rules for determining a user's identity.

Confirming a User’s Identity
Log on to the Security Console.

Log On to the Security Console

Manage users

RSA Authentication Manager Users

User Dashboard

Add a User with Options to the Internal Database

Add a User to the Internal Database

Manage user groups

RSA Authentication Manager User Groups

Add a User Group

Edit User Groups

View User Group Members

Add a User to a User Group in the User Dashboard

View User Group Memberships for a User in the User Dashboard

Manage SecurID Tokens

SecurID Tokens

Deploying SecurID Tokens

Assign a Hardware Token to a User in the User Dashboard

Assign and Distribute a Software Token to a User Using File-Based Distribution in the User Dashboard

Assign and Distribute a Software Token to a User Using Dynamic Seed Provisioning in the User Dashboard

Manage On-Demand Authentication On-Demand Authentication

Enable On-Demand Authentication for a User in the User Dashboard

Enable Users to Set Initial On-Demand Authentication PINs in the User Dashboard

Clear a User's On-Demand Authentication PIN in the User Dashboard

Disable On-Demand Authentication for a User in the User Dashboard

Provide emergency access

Emergency Access for RSA Authentication Manager Users

Emergency Offline Authentication

Manage SecurID PINs

SecurID PINs

Clear an SecurID PIN in the User Dashboard

Manage RSA Self-Service RSA Self-Service Overview

Clear a Cached Copy of Windows Credentials in the User Dashboard

Managing Authenticators for Self-Service Users

Self-Service Request Management

Manage reports Reports
Monitor user activity in real-time Real-Time Monitoring Using Activity Monitors

View Messages in the Activity Monitor

View Recent Authentication Activity in the User Dashboard