Change Your Account Name and Password in the Cloud Administration Console

The first time you sign into the Cloud Administration Console, SecurID recommends that you change your password. After the first sign-in, you must change your password at least every 60 days.

Your account is locked after five incorrect sign-in attempts or three incorrect sign-in attempts within fifteen minutes. A Super Admin for the Cloud Administration Console can unlock your account. For instructions, see Add, Edit, or Delete an Administrator in the Cloud Administration Console.

Before you begin

If you are the first Super Admin to sign into the Cloud Administration Console, SecurID sent you an email containing your credentials and console URL. All other administrators must obtain their initial sign-in information from the Super Admin who created their accounts.


  1. Sign into the Cloud Administration Console using the current sign-in credentials for your account.
  2. Click My Account > My Profile.
    The Username is read-only. You can modify the Full Name of the account, which appears in the dashboard welcome message when you sign into the console.
  3. Enter your current password and the new password. The password must contain at least nine characters in the usual deployment or fifteen characters in the SecurID® Federal. The password must include at least one of each of the following:
    • One uppercase letter
    • One lowercase letter
    • One number
    • One special character

    You cannot repeat any of the last twenty-four passwords. When prompted, at least half of the new characters in the new password must differ from the previous password. SecurID makes an effort to prevent the use of passwords that are publicly listed as compromised in known data breaches.

  4. In the Confirm New Password field, type the new password again.
  5. Click Save Settings.