RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.x
Change Requests in RSA Identity Governance & Lifecycle have several states. Two of these states are Canceling and Cancelled. The Canceling request state is intended to be a temporary state and the request should transition automatically to the Cancelled state without user interaction. However, there are times when a Request Workflow remains stuck in the Canceling state and does not progress to the Cancelled state. The server may be experiencing performance problems and indicate high CPU usage and a large amount of JVM Heap Memory in use.
There are a variety of reasons a request may become stuck in the Canceling
state. If the issue occurs frequently, the cause of the failures should be investigated. Please contact RSA Identity Governance & Lifecycle Customer Support
for assistance with investigating these failures.
A Request Workflow in the Canceling
state can be manually moved to the Cancelled
state using the following procedure:
- Identify the request(s) in a Canceling state by going to the Requests menu and selecting Requests.
- Select the problem request by clicking on the link for the request.
- In the details screen for the request under the Workflow Jobs section, click on the link for Revert Workflow.
- In the Workflow Editor, click on the the three dots (...) to bring up the Job menu and select Evaluate.
- Confirm that the request was evaluated.
- The job will move to the Cancelled state.
NOTE: If you have multiple requests in a Canceling state that need to moved to a Cancelled state, please contact RSA Identity Governance & Lifecycle Customer Support for assistance.