Accountname is case sensitive in password reset pop-up but not during login to RSA Identity Governance & Lifecycle 7.x

[#1]

Article Number

000036993

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle 7.x

Issue

When performing 'Forgot password' flow, 'AccountName' provided is case-sensitive and if the user does not provide the account name in exact similar cases, the user gets below error message:

"The information provided is invalid. Please try again."

Image description
For example, if AccountName stored in 'AccountName', you cannot perform 'Forgot Password' flow user accountnames such as:
ACCOUNTNAME, accountname, Accountname. It has to be AccountName.

However, it is not same experience when doing standard login, as the UserName field on login screen is case insensitive.
 

Resolution

As part of the fix from 7.0.2 P05, 7.1.0, ‘Account name’ on 'Forgot Password' screen is also case-insensitive to be consistent with Login field.
 
However please note below notes:

1. It only applies when using ‘Account Name’ as Primary Attribute to Identify Users. ‘User Name’ on ‘Forgot Password’ screen is still case sensitive.
2. It only applies to ActiveDirectory supported authentication sources.