Blank lines appear in RSA Identity Governance and Lifecycle reports when viewed through a browser or exported via HTML format

[#1]

Article Number

000034477

Applies To

RSA Product Set: RSA Via Lifecycle and Governance
RSA Version/Condition: 6.8.1, 6.9.1. 7.0.0, 7.0.1

Issue

When a report is run, and viewed in a browser or in HTML format, blank lines may appear in some or all of the rows. However, data can be seen if the data is exported in .csv or .xls format. A few examples of this issue are shown below:

1. Report with all lines empty.

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2. A report with partial empty lines.

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Cause

This could happen if the report wasn't created properly, which may cause the improper creation of JRXML (JasperReports XML) for the report which dictates how the data is presented in the UI and exported to some of the export formats. To resolve this, recreate the JRXML again. JRXML is XML format used by JasperReports

Resolution

To resolve this:

1. Edit the report and click on the Style button which is located at the bottom of the General tab. 

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2. Select any style except Default from style list and then preview and save the report.
3. This will recreate the jrxml and then switch back to the Default style, if needed.