'Caught Exception in Report.fill(): Could not initialize class sun.awt.X11GraphicsEnvironment' running or viewing Reports in RSA Identity Governance & Lifecycle

[#1]

Article Number

000030638

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle 
RSA Version/Condition: All
 

Issue

Attempting to run or view an existing Report in RSA Identity Governance & Lifecycle (Reports > Tabular > {Report Name}) fails with the following error in the user interface:
 

Caught Exception in Report.fill(): Could not initialize class sun.awt.X11GraphicsEnvironment

 

Image description

The following errors are logged to the aveksaServer.log file:
 

<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.154 ERROR (Thread-65) [SystemErr] Exception in thread "Thread-65">
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.155 ERROR (Thread-65) [SystemErr] java.lang.NoClassDefFoundError: Could not initialize class sun.awt.X11GraphicsEnvironment>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.156 ERROR (Thread-65) [SystemErr]     at java.lang.Class.forName0(Native Method)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.156 ERROR (Thread-65) [SystemErr]     at java.lang.Class.forName(Class.java:171)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.157 ERROR (Thread-65) [SystemErr]     at java.awt.GraphicsEnvironment.getLocalGraphicsEnvironment(GraphicsEnvironment.java:68)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.157 ERROR (Thread-65) [SystemErr]     at sun.awt.X11.XToolkit.<clinit>(XToolkit.java:89)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.157 ERROR (Thread-65) [SystemErr]     at java.lang.Class.forName0(Native Method)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.158 ERROR (Thread-65) [SystemErr]     at java.lang.Class.forName(Class.java:171)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.158 ERROR (Thread-65) [SystemErr]     at java.awt.Toolkit$2.run(Toolkit.java:834)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.159 ERROR (Thread-65) [SystemErr]     at java.security.AccessController.doPrivileged(Native Method)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.159 ERROR (Thread-65) [SystemErr]     at java.awt.Toolkit.getDefaultToolkit(Toolkit.java:826)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.160 ERROR (Thread-65) [SystemErr]     at sun.swing.SwingUtilities2$AATextInfo.getAATextInfo(SwingUtilities2.java:122)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.160 ERROR (Thread-65) [SystemErr]     at javax.swing.plaf.metal.MetalLookAndFeel.initComponentDefaults(MetalLookAndFeel.java:1554)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.161 ERROR (Thread-65) [SystemErr]     at javax.swing.plaf.basic.BasicLookAndFeel.getDefaults(BasicLookAndFeel.java:130)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.161 ERROR (Thread-65) [SystemErr]     at javax.swing.plaf.metal.MetalLookAndFeel.getDefaults(MetalLookAndFeel.java:1589)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.161 ERROR (Thread-65) [SystemErr]     at javax.swing.UIManager.setLookAndFeel(UIManager.java:514)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.162 ERROR (Thread-65) [SystemErr]     at javax.swing.UIManager.setLookAndFeel(UIManager.java:554)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.162 ERROR (Thread-65) [SystemErr]     at com.workpoint.gui.common.WorkPointLAF.A(Unknown Source)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.163 ERROR (Thread-65) [SystemErr]     at com.workpoint.gui.common.WorkPointLAF.A(Unknown Source)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.163 ERROR (Thread-65) [SystemErr]     at com.workpoint.gui.common.WorkPointLAF.setUIDefaults(Unknown Source)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.164 ERROR (Thread-65) [SystemErr]     at com.workpoint.gui.external.WpImageUtils.<clinit>(Unknown Source)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.164 ERROR (Thread-65) [SystemErr]     at com.aveksa.server.workflow.WorkflowServiceProvider.refreshProcessImage(WorkflowServiceProvider.java:1732)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.164 ERROR (Thread-65) [SystemErr]     at com.aveksa.server.workflow.WorkflowServiceProvider.getProcessImageFromNative(WorkflowServiceProvider.java:1656)>
<Jun 10, 2015 9:57:28 PM UTC> <Notice> <Stdout> <BEA-000000> <06/10/2015 21:57:28.165 ERROR (Thread-65) [SystemErr]     at com.aveksa.server.workflow.WorkflowEventListener$ProcessRefreshThread.run(WorkflowEventListener.java:268)>

Please refer to RSA Knowledge Base Article 000030327 - Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the aveksaServer.log file for your specific deployment. The aveksaServer.log may also be downloaded from the RSA Identity Governance & Lifecycle user interface (Admin > System > Server Nodes tab > under Logs.)
 

Cause

This error is caused by the underlying reporting framework attempting to leverage local X11 classes that would typically be used to render locally. The error:
 

java.lang.NoClassDefFoundError:

indicates that the JDK being used does not have the full set of classes that are available in the Sun/Oracle JDK.

Since the Report is not displayed in an X11 environment but in a browser this call is not needed.
 

Resolution

1. To resolve this issue ensure the aveksa_server startup file has the following Java option as a startup argument:

JAVA_OPTS="$JAVA_OPTS -Djava.awt.headless=true

This tells the server that the Linux server that is hosting the application will not be rendering X11 consoles.

Note: On WildFly/JBoss aveksa_server is located in /etc/init.d. On WebSphere and WebLogic, use the find command to locate the file:

find -iname aveksa_server

2. Restart RSA Identity Governance & Lifecycle.

IMPORTANT: Do this even if the Java option is already in the startup file.

acm restart