Collector run fails during the data collection task with an ORA-01722 error on RSA Identity Governance & Lifecycle

[#1]

Article Number

000060881

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 6.9.1, 7.0.x, 7.1.x, 7.2.x, 7.5.x

Issue

• The collector fails during the first task of data collection.
• The raw data and database logs of the run are empty.
• The aveksaServer.log shows the following error at the time of the failure:

05/30/2018 14:32:31.820 ERROR (Exec Task Consumer#1) [com.aveksa.server.xfw.TaskExecutor] 
Failed method=Execute ExecutionTask[TaskID=50 RunID=28 Source=3 Type=DataObjectProcessing Status=InProgress] 
com.aveksa.server.xfw.ExecutionException: com.aveksa.server.collector.DataProcessorException: 
com.aveksa.server.db.PersistenceException: java.sql.SQLSyntaxErrorException: ORA-01722: invalid number
ORA-06512: at "AVUSER.IDC_NORMALIZE", line 203
ORA-06512: at "AVUSER.IDC_DATA_COLLECTOR", line 105
ORA-06512: at "AVUSER.IDC_DATA_COLLECTOR", line 195
ORA-06512: at line 1

	at com.aveksa.server.xfw.DataObjectProcessingExecutor.executeFullTask(DataObjectProcessingExecutor.java:121)
	at com.aveksa.server.xfw.DataObjectProcessingExecutor.executeTask(DataObjectProcessingExecutor.java:58)
	at com.aveksa.server.xfw.TaskExecutor.execute(TaskExecutor.java:99)
	at com.aveksa.server.xfw.ExecutionTaskQueue$Worker.run(ExecutionTaskQueue.java:116)
	at java.lang.Thread.run(Thread.java:748)
Caused by: com.aveksa.server.collector.DataProcessorException: 
com.aveksa.server.db.PersistenceException: java.sql.SQLSyntaxErrorException: ORA-01722: invalid number
ORA-06512: at "AVUSER.IDC_NORMALIZE", line 203
ORA-06512: at "AVUSER.IDC_DATA_COLLECTOR", line 105
ORA-06512: at "AVUSER.IDC_DATA_COLLECTOR", line 195
ORA-06512: at line 1

	at com.aveksa.server.xfw.DefaultIdentityObjectDataFilter.loadData(DefaultIdentityObjectDataFilter.java:134)
	at com.aveksa.server.xfw.DefaultIdentityObjectDataFilter.process(DefaultIdentityObjectDataFilter.java:71)
	at com.aveksa.server.xfw.DefaultIdentityObjectDataFilter.process(DefaultIdentityObjectDataFilter.java:144)
	at com.aveksa.server.xfw.DataProcessor.process(DataProcessor.java:85)
	at com.aveksa.server.xfw.DataProcessor.process(DataProcessor.java:64)
	at com.aveksa.server.xfw.DataObjectProcessingExecutor.executeFullTask(DataObjectProcessingExecutor.java:116)
	... 4 more
Caused by: com.aveksa.server.db.PersistenceException: java.sql.SQLSyntaxErrorException: ORA-01722: invalid number
ORA-06512: at "AVUSER.IDC_NORMALIZE", line 203
ORA-06512: at "AVUSER.IDC_DATA_COLLECTOR", line 105
ORA-06512: at "AVUSER.IDC_DATA_COLLECTOR", line 195
ORA-06512: at line 1

	at com.aveksa.server.db.PersistenceManager.runStoredProcedure(PersistenceManager.java:267)
	at com.aveksa.server.xfw.DefaultIdentityObjectDataFilter.loadData(DefaultIdentityObjectDataFilter.java:116)
	... 11 more
Caused by: java.sql.SQLSyntaxErrorException: ORA-01722: invalid number
ORA-06512: at "AVUSER.IDC_NORMALIZE", line 203
ORA-06512: at "AVUSER.IDC_DATA_COLLECTOR", line 105
ORA-06512: at "AVUSER.IDC_DATA_COLLECTOR", line 195
ORA-06512: at line 1

	at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:450)
	at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:399)
	at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:1059)
	at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:522)
	at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:257)
	at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:587)
	at oracle.jdbc.driver.T4CCallableStatement.doOall8(T4CCallableStatement.java:220)
	at oracle.jdbc.driver.T4CCallableStatement.doOall8(T4CCallableStatement.java:48)
	at oracle.jdbc.driver.T4CCallableStatement.executeForRows(T4CCallableStatement.java:938)
	at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1150)
	at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:4798)
	at oracle.jdbc.driver.OraclePreparedStatement.execute(OraclePreparedStatement.java:4901)
	at oracle.jdbc.driver.OracleCallableStatement.execute(OracleCallableStatement.java:5631)
	at oracle.jdbc.driver.OraclePreparedStatementWrapper.execute(OraclePreparedStatementWrapper.java:1385)
	... 15 more

Please refer to RSA Knowledge Base Article 000067335 -- Artifacts to gather in RSA Identity Governance & Lifecycle to find the location of the log files for your specific deployment.

Cause

The collection agent first collects the data into a temporary datafile which uses the UTF-8 character xC2AA (also represented as Âª) as an internal separator in the datafile. If the collected data contains the same character, then the datafile structure becomes invalid and importing it fails with the above error.

Resolution

Please contact RSA Support for a resolution and mention this RSA Knowledge Base Article ID 000060881 for reference.