SecurID® Governance & Lifecycle Knowledge Base
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Article Number
000038970
Applies To
RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1, 7.2.0
RSA Version/Condition: 7.1.0, 7.1.1, 7.2.0
Issue
When a reviewer such as a Supervisor cancels a request that was generated from a Review, the request comments and history shows as having been canceled by System.
In the example below, Rita Book revoked an entitlement from one of her subordinates during a review and later canceled the revocation change request. The request shows as canceled by System under the comments and history section (Reviews > Results > {Review result name} > Review items button > show all items > Click on reviewer name drop down > show all items > Click on comments icon.
Image description
The expected behavior is that the request comments and history would show the Actor who canceled the request as Book, Rita.
In the example below, Rita Book revoked an entitlement from one of her subordinates during a review and later canceled the revocation change request. The request shows as canceled by System under the comments and history section (Reviews > Results > {Review result name} > Review items button > show all items > Click on reviewer name drop down > show all items > Click on comments icon.
Image descriptionThe expected behavior is that the request comments and history would show the Actor who canceled the request as Book, Rita.
Cause
This is a known issue reported in engineering tickets ACM-104089 and ACM-87813.
Resolution
This issue is resolved in RSA Identity Governance & Lifecycle 7.2.0 P03.
Notes
See related RSA Knowledge Base Article 000038951 -- Canceled Change Requests show as Canceled by System instead of the User who Canceled the Request in RSA Identity Governance & Lifecycle.
In this article
