User's direct entitlements which are seen under the user access tab are not available in the view PV_USER_DIRECT_ACCESS. The entitlements are missing when they are part of any Role and even though the user did not get the entitlement via Role. These entitlements can be seen in PV_USER_ALL_ACCESS view.
This is a known defect that has been addressed in 7.0.2 P10 and 7.1.0 P04.
Applying Patch 7.0.2 P10 or higher, or 7.1.0 P04 and higher will prevent future occurrences of this condition.